What Information We Collect

Running an educational platform means we need some information to provide you with our services. Here's what we gather and why.

How We Collect This Information

Most of the information comes directly from you when you fill out forms, register for programs, or communicate with our team. Some technical data is collected automatically through cookies and similar technologies when you browse our site.

How We Use Your Information

We're not in the business of selling your data. Everything we collect has a specific educational or operational purpose.

• Delivering our educational programs and managing your enrollment
• Communicating with you about courses, schedules, and important updates
• Processing payments and maintaining financial records
• Improving our curriculum based on student performance and feedback
• Sending you relevant information about upcoming programs that might interest you
• Meeting legal obligations and responding to legitimate requests from authorities
• Protecting the security and integrity of our systems and services

We don't use automated decision-making systems that would significantly affect your enrollment or educational outcomes without human review.

Who Gets Access to Your Data

We keep your information within our organization as much as possible. But running an educational platform requires working with some external partners.

Service Providers We Work With

We share necessary information with companies that help us operate, such as payment processors, email service providers, and cloud hosting platforms. These partners are bound by contracts to protect your data and can only use it for the specific services they provide to us.

Legal Requirements

Sometimes we're legally required to share information with government authorities, law enforcement, or regulatory bodies in Kosovo. We only do this when there's a valid legal basis.

What We Don't Do

We don't sell your personal information to third parties. We don't share your data with advertisers. And we don't use your information for purposes unrelated to providing educational services unless you've given us explicit permission.

Data Security Measures

Protecting your information is something we think about constantly. We use industry-standard security practices, though no system is completely foolproof.

• Encrypted connections (SSL/TLS) for all data transmission
• Regular security audits and vulnerability assessments
• Access controls that limit who can view sensitive information
• Secure backup systems to prevent data loss
• Staff training on data protection and privacy practices

If we ever experience a data breach that affects your personal information, we'll notify you promptly and explain what happened, what data was involved, and what steps we're taking to address the situation.

Your Privacy Rights

Under Kosovo law and international privacy standards, you have significant control over your personal information. These aren't just theoretical rights—we've built processes to make them practical and accessible.

Correction and Updates

Notice something wrong in your records? You can ask us to correct inaccurate information or update outdated details at any time.

Data Portability

For information you've provided to us directly, you can request it in a structured, commonly used format that you can transfer to another service provider.

Deletion Requests

You can ask us to delete your personal information. We'll comply unless we have a legitimate reason to retain it, such as completing a course you're enrolled in or meeting legal record-keeping requirements.

Restricting Processing

In certain situations, you can ask us to limit how we use your data while you contest its accuracy or object to our processing.

Objecting to Processing

You have the right to object to how we process your information in specific circumstances, particularly for direct marketing purposes.

How to Exercise These Rights

Send us an email at info@pryltanosvymbrevo.com with details about your request. We'll verify your identity and respond within 30 days. There's no fee for reasonable requests, though we may charge for excessive or repetitive inquiries.

Cookies and Tracking Technologies

Our website uses cookies to function properly and improve your experience. Some are essential, others are optional.

Essential Cookies

These are necessary for the website to work. They handle things like keeping you logged in and remembering your preferences during a session.

Analytics Cookies

We use these to understand how visitors interact with our site—which pages are popular, where people are getting stuck, and how we can improve the user experience. This data is aggregated and doesn't identify you personally.

Managing Cookie Preferences

You can adjust your browser settings to refuse cookies, though this might limit some website functionality. Most browsers let you control cookie preferences in their settings menu.

Data Retention Periods

We don't keep your information longer than necessary. Here's our general approach to retention:

• Student records: Seven years after course completion for educational certification purposes
• Financial records: Ten years to comply with Kosovo tax and accounting regulations
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: Aggregated data retained indefinitely; individual session data deleted after 26 months
• Support communications: Three years after the last interaction

Once the retention period expires, we securely delete or anonymize your information so it can no longer identify you.

International Data Transfers

Some of our service providers are located outside Kosovo, which means your data might be transferred internationally. When this happens, we ensure appropriate safeguards are in place.

We only work with providers in countries with adequate data protection standards or under contractual agreements that require them to protect your information according to strict privacy principles.

Children's Privacy

Our programs are designed for individuals aged 16 and older. We don't knowingly collect information from anyone younger without parental consent. If we discover we've accidentally gathered data from someone under 16, we'll delete it promptly.

For students aged 16-18, we may request parental notification or consent depending on the nature of the program and Kosovo legal requirements.

Changes to This Privacy Policy

We update this policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.

The "Effective Date" at the top of this document shows when the current version was published. We encourage you to review this policy periodically to stay informed about how we protect your information.